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To set up a Call line, in the Groups admin center, expand, select, and after that select. Type a name for the Call queue in the box at the top. overflow virtual receptionist. To include an existing resource account: Under, pick the button to add a resource account for this Call queue.

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Select the button beside the resource account you wish to appoint to this Call line. At the bottom of the pane, choose the button. If you need to develop a resource account: Under, pick the button to include a resource represent this Call line. On the pane, look for any set of letters to bring up the outcomes dropdown.

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On the pane: Enter a descriptive. Agents see this name when a call is presented to them. Type in a detailed for the resource account. Select the dropdown and choose. At the bottom of the pane, select the button. On the pane, pick the button. Representatives see the resource account name when they get an incoming call.

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Assign outbound caller ID numbers for the representatives by specifying several resource accounts with a phone number. Representatives can select which outgoing caller ID number to use with each outgoing call they make. Within the Calls App, representatives can utilize their Call Queue (CQ)/ Car Attendant (AA) number or their own personal Direct In, Ward Dial (DID).

On the pane, search for the resource account(s) you wish to enable representatives to use for outgoing caller ID functions. Select the button next to the resource account with an assigned telephone number. Select the button at the bottom of the pane. If you do not have a resource account with an assigned phone number: Under, pick the button to include a resource account.

Select the button at the bottom of the outcomes. On the pane: Enter a detailed. Agents see this name when a call is presented to them. Enter a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, select the button.

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After you've developed this brand-new resource account for calling ID, you'll still need to: Select a supported language. This language is used for system-generated voice triggers and voicemail transcription, if you allow them. When you've picked a language, choose the button at the bottom of the page. Specify if you desire to play a welcoming to callers when they get here in the queue.

The uploaded recording can be no larger than 5 MB. If you choose, the system reads the text that you type (as much as 1000 characters) when the Call line addresses a call. Keep in mind When using Text to Speech, the text should be gone into in the language chosen for the Call line.

Teams offers default music to callers while they are on hold in a line. The default music provided in Teams Call lines is without any royalties payable by your organization. If you want to play a particular audio file, select and publish an MP3, WAV, or WMA file. Note You are accountable for separately clearing and securing all required rights and consents to utilize any music or audio file with your Microsoft Teams service, which may include copyright and other rights in any music, sound effects, audio, brand names, names, and other material in the audio file from all relevant rights holders, which might consist of artists, stars, entertainers, musicians, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, collective management companies and any other celebrations who own, manage or license the music copyrights, sound impacts, audio and other copyright rights.

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Review the requirements for including agents to a Call line. You can add up to 200 agents via a Groups channel. You should be a member of the team or the developer or owner of the channel to include a channel to the queue. To use a Teams channel to handle the line: Select the radio button and select (overflow call answering).

Select the channel that you desire to use (only basic channels are fully supported) and choose. The following customers are supported when using a Teams channel for Call lines: Microsoft Teams Windows customer Microsoft Teams Mac client Note If you use this option, it can use up to 24 hours for the Call queue to be totally functional.

You can amount to 20 representatives separately and up to 200 agents through groups. If you desire to add private users or groups to the line: Select the radio button. To to the queue: Select, search for the user, select, and after that choose. To to the queue: Select, search for the group, choose, and then select.

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Keep in mind New users included to a group can take up to 8 hours for their first call to arrive. If there are more than 200 members in the group, only the first 200 members, in alphabetical order, will be included as representatives to the Call line. Important Known concern: Appointing private channels to Call lines When using a private channel calls will be dispersed to all members of the team even if the personal channel only has a subset of group members.

lowers the quantity of time it takes for a caller to be linked to an agent after the representative accepts the call. For conference mode to work, agents in the Call line need to utilize among the following clients: The most recent version of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System version 1449/1.

2020051601 or later Agents' Teams accounts need to be set to Groups, Just mode. Agents who don't fulfill the requirements aren't included in the call routing list. We advise allowing conference mode for your Call lines if your agents are utilizing suitable customers (overflow virtual receptionist). Pointer Setting to is the recommended setting. overflow call handling. When you've picked your call answering choices, pick the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the line from Skype for Business Server. Conference mode is required if Groups users need to consult/transfer calls with Call queues. Representatives might hear the configured music on hold in queue for up to 2 seconds when first joining the call.

If you require to use Conference mode, choose,, or as the. If you need to use Attendant routing, set Conference mode to. Keep in mind If Compliance recording is enabled on the representatives, the combination of and isn't supported. If you need to use, choose,, or as the.

When utilizing and when there are less employs line than available agents, just the first two longest idle representatives will exist with calls from the line. When using, there might be times when a representative receives a call from the queue soon after becoming not available, or a short hold-up in getting a call from the queue after ending up being available.